{"id":8,"date":"2026-06-01T20:12:42","date_gmt":"2026-06-01T20:12:42","guid":{"rendered":"http:\/\/bags.dreamcase-ai.com\/?page_id=8"},"modified":"2026-06-01T20:12:42","modified_gmt":"2026-06-01T20:12:42","slug":"ruckerstattungen","status":"publish","type":"page","link":"https:\/\/dreambag-ai.com\/de\/refund_returns\/","title":{"rendered":"R\u00fcckerstattungs- und R\u00fcckgabebestimmungen"},"content":{"rendered":"<div class=\"df-legal-page\" data-no-translation=\"\">\n        <h1>Erstattung &amp; R\u00fcckgabe<\/h1>\n        <div class=\"df-legal-updated\">Stand: M\u00e4rz 2026<\/div>\n\n        <h2>Print-on-Demand-Produkte<\/h2>\n        <div class=\"df-legal-warning\">\n            <svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#d97706\" stroke-width=\"2\" style=\"flex-shrink:0; margin-top:2px;\"><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"><\/line><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"><\/line><\/svg>\n            <div>\n                Da alle DreamBag-Produkte individuell auf Bestellung gedruckt werden, sind <strong>R\u00fcckgaben und Umtausch aus pers\u00f6nlichen Gr\u00fcnden (Designwahl, Farbe, Stil) nicht m\u00f6glich<\/strong>. Dies entspricht \u00a7 312g Abs. 2 Nr. 1 BGB und Art. 16 Buchst. c der EU-Richtlinie 2011\/83\/EU.            <\/div>\n        <\/div>\n\n        <h2>Wann wir eine Erstattung oder einen Ersatz anbieten<\/h2>\n        <p>Wir stehen hinter der Qualit\u00e4t unserer Produkte. Sie haben Anspruch auf eine vollst\u00e4ndige Erstattung oder kostenlosen Ersatz, wenn:<\/p>\n        <ul>\n            <li><strong>Druckfehler<\/strong> \u2013 Die Druckqualit\u00e4t ist merklich schlecht, unscharf oder versetzt<\/li>\n            <li><strong>Transportschaden<\/strong> \u2013 Das Produkt kam zerbrochen, gerissen oder sichtbar besch\u00e4digt an<\/li>\n            <li><strong>Falsches Produkt<\/strong> \u2013 Sie haben ein anderes Modell oder Design erhalten als bestellt<\/li>\n            <li><strong>Herstellungsfehler<\/strong> \u2013 Die H\u00fclle hat Materialfehler (z.B. Risse, Verformungen)<\/li>\n        <\/ul>\n\n        <h2>So beantragen Sie eine Erstattung<\/h2>\n        <ol>\n            <li>Kontaktieren Sie uns innerhalb von <strong>14 Tagen<\/strong> nach Erhalt Ihrer Bestellung<\/li>\n            <li>Schreiben Sie uns an <a href=\"mailto:info@dreambag-ai.com\">info@dreambag-ai.com<\/a> mit:                <ul>\n                    <li>Ihrer Bestellnummer<\/li>\n                    <li>Deutlichen Fotos des Problems<\/li>\n                    <li>Einer kurzen Beschreibung des Problems<\/li>\n                <\/ul>\n            <\/li>\n            <li>Wir pr\u00fcfen Ihre Anfrage innerhalb von <strong>2 Werktagen<\/strong><\/li>\n            <li>Bei Genehmigung senden wir einen Ersatz oder erstatten den vollen Betrag auf Ihre urspr\u00fcngliche Zahlungsmethode<\/li>\n        <\/ol>\n\n        <h2>Bearbeitungszeit f\u00fcr Erstattungen<\/h2>\n        <p>Genehmigte Erstattungen werden innerhalb von 5\u20137 Werktagen bearbeitet. Je nach Bank oder Zahlungsanbieter kann es weitere 3\u20135 Werktage dauern, bis die Erstattung auf Ihrem Kontoauszug erscheint.<\/p>\n\n        <h2>Fragen?<\/h2>\n        <p>Bei Fragen zu unserer Erstattungsrichtlinie kontaktieren Sie uns gerne. Wir helfen Ihnen weiter.<\/p>\n    <\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8","page","type-page","status-publish","hentry"],"yoast_head":"<title>Refund and Returns Policy - DreamBag AI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dreambag-ai.com\/de\/ruckerstattungen\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - DreamBag AI\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dreambag-ai.com\/de\/ruckerstattungen\/\" \/>\n<meta property=\"og:site_name\" content=\"DreamBag AI\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-01T20:12:42+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/dreambag-ai.com\\\/refund_returns\\\/\",\"url\":\"https:\\\/\\\/dreambag-ai.com\\\/refund_returns\\\/\",\"name\":\"Refund and Returns Policy - 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